Return & Reimbursement

Return (Cancellation)

You have 14 days from delivery to cancel your purchase for any reason. No explanation needed.

  1. Email info@rinosbike.eu with subject: Cancellation – [Your Order Number]
  2. Pack the bike securely — in the original packaging if you still have it, or equivalent protection.
  3. Arrange and pay for return shipping yourself using a trackable carrier. We do not provide return labels for cancellations.
  4. Send us your tracking number on the day you dispatch the bike.

The 14-day deadline is met when you hand the package to the carrier — not when we receive it.

Important: Do not ride the bike if you plan to return it. You may unbox and inspect it, but any use beyond inspection may result in a deduction from your refund (§ 357 BGB).

We refund all payments (excluding return shipping costs) within 14 days of receiving the bike back, using the same payment method you used.

Full details: Cancellation Rights (V2.0)

Warranty & Defects

If something is broken or defective, do not send the bike back without contacting us first.

  1. Email info@rinosbike.eu with subject: Warranty Claim – [Your Order Number]
  2. Include clear photos of the defect, a short video if the issue is functional, and your proof of purchase.
  3. We assess your claim typically within 5 business days.
  4. If we need to inspect the bike physically, we send you a written return authorisation.

If the defect is confirmed: we cover return shipping and all repair or replacement costs. No charge to you.

We handle all warranty claims centrally — including components from Shimano, Novatec, RockShox, FOX, and all other manufacturers. You do not need to contact them.

Full details: Warranty & Defects Policy (V2.0)