GENERAL TERMS & CONDITIONS

Rinos Bikes GmbH

Effective Date: July 1st, 2025

I. STANDARD BUSINESS TERMS

§ 1 Basic Provisions

(1) These General Terms and Conditions ("Terms") apply to all contracts concluded between you ("Customer", "Buyer") and Rinos Bikes GmbH ("Rinos", "we", "us", "our") through our website www.rinosbike.com and all associated sales channels. By placing an order, you explicitly agree to these Terms.

(2) We explicitly reject any counter-terms or deviating conditions proposed by customers unless we have expressly agreed to them in writing.

(3) Definitions:

• Consumer: Any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, craft, or profession
• Business Customer: Any natural person, legal entity, or partnership with legal capacity who enters into a legal transaction in exercise of their commercial or independent professional activity
• Defect: A material defect affecting functionality, safety, or substantial quality that existed at the time of delivery
• Minor Cosmetic Issue: Surface-level imperfections (scratches, paint chips, minor blemishes) that do not affect the product's functionality, safety, or substantial quality
• Normal Adjustment: Standard setup requirements after shipping (brake/gear adjustments, wheel truing, cable tensioning)

§ 2 Contract Formation

(1) The subject matter of the contract is the sale of bicycles, bicycle parts, accessories, and related products.

(2) Product presentations on our website constitute an invitation to make an offer. They are not binding offers by us.

(3) The purchase contract is concluded via our online shopping cart system as follows:

• Products are placed in the shopping cart
• Personal data, payment, and shipping information are entered during checkout
• Order overview is displayed before final submission
  
• We confirm receipt of your order immediately via email (order confirmation)
• The contract is concluded when we send a separate order acceptance email or ship the goods

(4) For custom quotes outside the shopping cart system, we provide binding offers valid for 5 days unless otherwise specified.

(5) We save the contract text and send you the order details and our Terms via email. Past orders can be viewed in your customer account if you have created one.

§ 3 Prices, Payment, and Shipping

(1) Prices

• All prices are in Euros and include applicable VAT
• Shipping costs are additional unless "free shipping" is explicitly stated
• For deliveries outside the EU, additional customs duties, taxes, and fees may apply at buyer's expense. 

(2) Payment

• Available payment methods are displayed during checkout
• Payment is due immediately upon contract conclusion unless otherwise agreed
• We reserve the right to perform credit checks and refuse certain payment methods

(3) Shipping and Delivery

• Standard delivery times are stated on product pages
• Partial deliveries are permitted if reasonable for the customer
• Risk of loss transfers upon delivery to the customer (consumers) or upon handover to the carrier (business customers)

§ 4 WARRANTY AND DEFECTS - STRICT ENFORCEMENT

4.1 Statutory Warranty Rights (Non-Negotiable)

Consumers:

• Statutory warranty (Gewährleistung): 2 years from delivery (mandatory under German law)
• Burden of proof reversal: 1 year - Any defect appearing within 12 months is presumed to have existed at delivery unless we prove otherwise
• We are legally required to repair or replace defective goods

Business Customers:

• Warranty period: 1 year from delivery (legally permissible limitation)
• No burden of proof reversal - you must prove defect existed at delivery

4.2 STRICT DEFECT DEFINITION

Covered defects (ONLY these qualify for warranty):

• Frame structural failures rendering bike unsafe/unusable
• Complete component failures preventing basic function
• Safety-critical failures (complete brake failure, wheel collapse)
• Total electrical/battery system failure
• Manufacturing defects causing complete loss of function
• Missing essential parts preventing assembly

EXPLICITLY EXCLUDED (No warranty coverage):

• Normal wear and tear of ANY kind
• Minor cosmetic issues (defined below)
• Normal post-shipping adjustments (defined below)
• Any damage from misuse, accidents, or negligence
• Damage from improper assembly or maintenance
• ANY unauthorized modifications
• Performance variations within manufacturer specifications
• Aesthetic preferences or "not as expected" complaints

4.3 MINOR COSMETIC ISSUES (STRICT DEFINITION)

The following are NEVER considered defects:

• Paint chips, scratches, scuffs of ANY size
• Frame paint imperfections or variations
• Dents not affecting structural integrity
• Decal/graphic misalignment
• Surface oxidation/rust on non-critical parts
• Natural material variations (leather, wood, carbon patterns)
• Color variations from photos/descriptions
• Assembly marks or handling traces

IMPORTANT: By accepting delivery, you waive all claims regarding cosmetic variations.

4.4 MANDATORY RETURN PROCEDURES (STRICT ENFORCEMENT)

ALL returns require STRICT compliance:

1. Pre-Authorization MANDATORY
   • NO returns accepted without written authorization
   • Email info@rinosbike.eu with complete documentation
   • We determine if issue qualifies for warranty
2. TRACKING PROOF REQUIRED
   • Valid tracking number MUST be provided before item arrives
   • Returns without tracking are AUTOMATICALLY REJECTED
   • No exceptions
3. PACKAGING STANDARDS (STRICT)
   • Original packaging required OR equivalent protection
   • Missing parts due to poor packaging = AUTOMATIC REJECTION
   • Damage from inadequate packaging = CUSTOMER LIABILITY
   • We reserve the right to charge €100 for repackaging/damage
4. CONDITION REQUIREMENTS
   • Item must be in as-received condition
   • No additional wear or damage
   • All accessories and documentation included

4.5 EXTERNAL REPAIR RESTRICTIONS

CRITICAL: Taking your bike to ANY repair shop without our written consent VOIDS WARRANTY IMMEDIATELY.

Authorized repairs ONLY when:

• We provide written pre-authorization
• Shop provides detailed technical report
• Report conclusively documents manufacturing defect
• All work documented with photos/invoices

Unauthorized repair consequences:

• Immediate warranty void
• No reimbursement for any costs
• No future warranty claims accepted

4.6 OUR ASSESSMENT IS BINDING

Rinos reserves the right to:

• Conduct thorough inspection of ALL returned items
• Provide binding assessment of defect claims
• Reject claims not meeting strict criteria
• Charge inspection fees for invalid claims

If NO defect is found:

• Item returned at YOUR expense
• €50 inspection/handling fee applied
• No exceptions or appeals

4.7 NORMAL ADJUSTMENTS (YOUR RESPONSIBILITY)

These are NEVER warranty issues:

• Brake adjustment/cable tension
• Gear indexing/shifting adjustment
• Wheel truing (minor wobbles)
• Handlebar/stem alignment
• Saddle positioning/height
• Tire pressure optimization
• Cable housing stretching
• Initial settling of components

Support provided:

• Video guides for all adjustments
• Email technical support
• Professional shop costs are YOUR responsibility

4.8 PROOF REQUIREMENTS (CUSTOMER BURDEN)

To make ANY warranty claim, you MUST provide:

• Clear photos showing alleged defect
• Video documentation of malfunction
• Detailed written description
• Proof of proper assembly/maintenance
• Evidence of normal use conditions

Insufficient documentation = AUTOMATIC REJECTION

4.9 SHIPPING COST RESPONSIBILITY

Situation	Who Pays Shipping	Additional Fees
Valid defect (confirmed)	RINOS	None
Invalid claim	CUSTOMER	+ €50 inspection fee
Cosmetic issues	CUSTOMER	Full shipping both ways
Normal adjustments	CUSTOMER	Full shipping both ways
Customer damage	CUSTOMER	+ €50 inspection fee
Poor packaging	CUSTOMER	+ €100 repackaging fee
No tracking provided	REJECTED	No processing

4.10 TIME LIMITS (STRICT ENFORCEMENT)

• Report defects within 7 days of discovery
• Returns must arrive within 14 days of authorization
• No extensions granted for any reason
• Late claims are automatically rejected

4.11 LOCAL REPAIR LIMITATIONS

Severely restricted reimbursements:

• Maximum €15 without pre-approval
• €50 maximum with pre-approval
• Official invoice required within 14 days
• Diagnostic fees NEVER covered
• Labor rates capped at €30/hour maximum

4.12 FINAL DECISIONS

All Rinos assessments are FINAL and BINDING.

• No appeals process
• No second opinions accepted
• Management decisions are conclusive
• Legal costs for frivolous claims may be charged

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III. CONTACT INFORMATION

Rinos Bikes GmbH
Goethestraße 11E
15234 Frankfurt (Oder)
Germany

General Inquiries: info@rinosbike.eu
Hours: Monday-Friday 9:00-17:00 CET

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Version 2.0 - Effective July 1st, 2025

© 2025 Rinos Bikes GmbH. All rights reserved.