General Terms & Conditions

I. Standard business terms

§ 1 Basic provisions

(1) The following business terms are applicable to all the contracts which you conclude with us as a supplier (Rinos Bikes GmbH) via the www.rinosbike.com website. Unless otherwise agreed upon, the inclusion, if necessary, of your own conditions is ruled out.
(2) A consumer in the sense of the following regulations is every natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities. The term businessman refers to every natural person, legal person or legally responsible partnership that concludes a legal transaction in pursuance of his/its independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) The subject-matter of the contract is the selling of products.
(2) As soon as you place the respective product on our website, we shall submit to you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.
(3) The purchase agreement takes place via the online shopping cart system as follows: The products intended for purchase are moved to the "shopping cart". You can select the shopping cart using the appropriate buttons on the navigation bar and make changes there at any time. After accessing the "Checkout" page and entering your personal data as well as the payment and shipping conditions, you are finally shown the order data again as an order overview.
If you use an instant payment system (e.g. PayPal/PayPal Express, Amazon Payments, instant transfer) as your payment method, you will either be taken to the order overview page in our online shop or forwarded to the website of the provider of the instant payment system.
If you are forwarded to the relevant instant payment system, choose and/or enter your data as appropriate. Finally, on the website of the provider of the instant payment system or, after you have been directed back to our online shop, the order data will be displayed as an order overview.
Before submitting the order, you have the option once more to review or change (you may also use the "Back" button on your web browser) any information on the order summary page, or to cancel the purchase. By clicking the "Place order in conjunction with a liability to pay" button to submit the order, you declare acceptance of the order in a legally binding way by which the purchase agreement takes place.
(4) You are not bound by your enquiries regarding the creation of an offer that have been conveyed to us. We supply you with a textual and binding offer (e.g. via e-mail), which you can accept within a period of 5 days.
(5) The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via e-mail, in a partially-automated manner. Consequently, you have to ensure that the e-mail address that you have deposited with us is the correct one, and that the receipt of the respective e-mails is guaranteed. In particular, you have to ensure that the respective e-mails are not blocked by a SPAM filter.

§ 3 Right of retention, reservation of proprietary rights

(1) You can only exercise a right of retention if the situation in question involves claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price is paid in full.
(3) If you are a businessman, the following conditions also apply:

• a) We retain ownership of the goods until all the claims arising from the ongoing business relationship have been settled in full. The goods subject to retention of title may not be pledged or transferred by way of security before ownership of the said goods changes hands.

• b) You can re-sell the goods within the framework of an orderly transaction. In this regard, you hereby cede all the claims amounting to the magnitude of the billing amount that accrue to you as a result of the re-selling operation to us, and we accept the cession. Furthermore, you are authorised to collect the claim in question. However, insofar as you do not discharge your payment obligations in an orderly fashion, we reserve the right to collect the claim ourselves.

• c) In a situation involving the combination and amalgamation of the goods subject to retention of title, we acquire co-ownership of the newly-formed item. This co-ownership corresponds to the ratio that exists between the invoice value of the goods subject to retention of title and the other processed items at the time of processing.

• d) If you make a request of this nature, we shall be obligated to release the securities that are due to us, to the extent that the realisable value of our securities exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released.

§ 4 Warranty

(1) The statutory warranty rights are applicable.
(2) As a consumer, you are requested to:

• Promptly examine the product upon delivery for completeness and any visible defects or damage.

• Notify us and the carrier in writing of any deficiencies or damages immediately after discovery.

• Keep the original packaging, labels, and all included accessories and manuals in case of return.

• Provide a detailed description of the defect and a copy of the proof of purchase when filing a warranty claim.

• Acknowledge that normal wear and tear, misuse, improper assembly, or unauthorized modifications or repairs are not covered by warranty.

• Note that Rinos reserves the right to repair or replace the product, or at its discretion to provide a price reduction or refund, in order to effectively remedy a defect.
  Notwithstanding the above, failure to follow these recommendations does not affect your statutory warranty rights.
  (3) Insofar as you are a business, the following differences apply to the aforementioned warranty regulations:

  • a) It is understood that the details provided by us and the product description provided by the manufacturer are the only things that represent the properties and condition of the product in question. Other advertisements, blurbs and statements issued by the manufacturer are not considered to be representative of the properties and condition of the said product.

  • b) If the goods are found to be faulty, we shall reserve the right to repair them or deliver replacements (or, at our discretion, to grant a price reduction or refund instead). If the defect remains after two repair attempts (unless the nature of the defect or the product renders further attempts unreasonable), you may demand a price reduction or withdraw from the contract. In case of repair, we shall not bear additional costs arising from returning the item to a location other than the place of fulfilment, unless such transfer corresponds to the intended use of the item.

  • c) The warranty period amounts to a period of one year after delivery of the product. The reduction in time-limit does not apply:

    • to damages culpably attributable to us arising from injury to life, limb or health and for other damages caused by wilful intent or gross negligence;

    • insofar as we have willfully concealed the defect or accepted a warranty for the quality of the goods;

    • to goods which are used for a building in accordance with their normal use instructions and whose defects were caused by this;

    • for statutory recourse claims which you have against us in connection with warranty rights.

  • d) You must inspect the goods immediately upon receipt and report any defects. Warranty claims cover only defects present at the time of transfer of risk. Normal wear and tear, improper use or storage, improper assembly, or unauthorized repairs or modifications are excluded from the warranty. The buyer is responsible for providing evidence of proper assembly and maintenance when asserting a claim. Rinos reserves the right to inspect any returned goods to verify defects before providing a remedy.

§ 5 Choice of law, place of fulfilment, jurisdiction

(1) German law shall apply. This choice of law only applies to consumers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer’s usual place of residence is located (benefit-of-the-doubt principle).
(2) If you are not a consumer, but a businessman, a legal entity under public law or an institutional fund governed by public law, our place of business is the place of jurisdiction as well as the place of fulfilment for all services that follow from the business relationships that exist with us. The same condition applies to situations in which you are not associated with a general place of jurisdiction in Germany or the EU, as well as situations in which the place of residence or the usual place of residence is not known at the time of commencement of proceedings. This has no bearing on the capacity to call upon the court associated with another place of jurisdiction.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable.
(4) Limitation of Liability: Except in cases of willful misconduct or gross negligence, our liability shall be limited to direct damages up to the purchase price of the goods. To the fullest extent permitted by law, Rinos will not be liable for any indirect, incidental or consequential damages (including loss of profit, loss of data, or business interruption). These limitations do not apply to liability for personal injury or death, or to any other liability which cannot be excluded or limited by mandatory law.

II. Customer information

1. Identity of the seller

Rinos Bikes GmbH
Goethestraße 11E
15234 Frankfurt (Oder)
Germany
E-Mail: info@rinosbike.eu

2. Information regarding the conclusion of the contract

The technical steps associated with the conclusion of the contract, the contract conclusion itself and the correction options are executed in accordance with the regulations "conclusion of the contract" in our standard business terms (Part I).

3. Contractual language, saving the text of the contract

3.1 Contract language shall be English.
3.2 The complete text of the contract is not saved with us. Before the order is sent via the online shopping cart system the contract data can be printed out or electronically saved using the browser’s print function. After the order is received by us, the order data, the legally-mandated details related to distance selling contracts and these standard business terms are re-sent to you via e-mail.
3.3 You will be sent all contractual information within the framework of a binding offer in written form (e.g. via e-mail for quotation requests outside the online shopping basket system), which can be printed out or saved electronically.

4. Main features of the product or service

The key features of the goods and/or services can be found in the respective quote or on our website.

5. Prices and payment arrangements

5.1 The prices mentioned in the respective offers represent total prices, including all price components and taxes. Shipping costs may be additional, unless free delivery is explicitly stated.
5.2 Dispatch costs are not included in the purchase price. They can be viewed by clicking the appropriate button on our website or in the respective quote, are shown separately over the course of the order transaction and must be borne by you, insofar as free delivery is not confirmed.
5.3 If delivery is made to countries outside of the European Union, you must bear any additional costs such as duties, taxes or banking fees.
5.4 You must also bear any costs arising from currency conversion or transfer fees if the delivery is made to an EU Member State but payment is initiated outside of the EU.
5.5 The payment methods available to you are shown by clicking the appropriate button on our website or are disclosed in the respective quote.
5.6 Unless otherwise specified for the respective payment methods, the payment claims arising from the contract become payable immediately upon conclusion of the contract.

6. Delivery conditions

6.1 The delivery conditions, delivery date and existing supply restrictions, if applicable, can be found by clicking the appropriate button on our website or in the respective quote.
6.2 If you are a consumer, the risk of accidental destruction or deterioration of the sold item during shipping only passes to you upon delivery of the item. This condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person otherwise appointed to execute the shipping operation. If you are a businessman, the delivery and shipping operations take place at your own risk.

7. Statutory warranty right

• Consumers have a two-year statutory guarantee for products purchased. This covers defects that exist at the time of delivery.

• To make a warranty claim, notify us in writing (e.g. by email) immediately after discovering the defect. Include your order number, a description of the defect, and any supporting evidence (such as photos) along with the proof of purchase.

• We will arrange the return of the defective product. Please return the item (with all accessories, manuals, and original packaging) to our address at your cost, unless otherwise agreed. We may request proof of the return shipment.

• Rinos reserves the right to inspect any returned goods to verify the defect. We will not issue a refund, replacement, or credit until we have examined the item. If a returned product shows damage beyond the reported defect, we may adjust or deny your claim.

• If the defect is confirmed, we will, at our discretion, repair or replace the product. If repair or replacement is not possible, we will offer a price reduction or rescind the contract and refund you. Refunds will be processed via the original payment method within 14 days after confirming the defect.

• If the product has been used beyond what was necessary to identify the defect, we may reduce any refund to account for the diminished value.

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These terms (including customer information) were created by lawyers specializing in IT law and are constantly checked for legal conformity. They are provided through Händlerbund Management AG.

Last update: 07.05.2025